Consumer Accounts Administrator

10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Consumer Accounts Administrator

Location: Shipley

Salary: Competitive

Purpose of the Consumer Accounts Administrator:

To deliver a client- (and therefore consumer-) led Consumer Accounts Administration service by providing excellent customer service and maintaining professionalism in everything we do. To continually develop the Smartbill system to enable us to deliver this

Role Responsibilities of the Consumer Accounts Administrator:

  • Manage the consumer account administration (Credit and Prepayment consumers) of assigned sites, ensuring both internal and contractual timescales are met and that all bills/statement issued are accurate and issued on time
  • Take ownership of assigned sites on a day to day basis, ensuring any issues or tasks are seen through from start to finish and that client/team leader or other departments where applicable are kept informed
  • Handle contact with consumers on assigned billing & prepayment sites in a professional manner and within contractual and internal timescales
  • Liaise with the System Support Team and client to ensure any metering issues are resolved in a timely manner, escalating for authority to bill the client for estimates where this does not happen
  • Escalate any complex queries to the Senior Billing Administrator or Consumer Accounts Team Leader in a timely manner
  • Liaise with clients via email /telephone in a professional manner via defined company guidelines and timescales
  • Ensure that any assigned credit control administration has been completed on a daily basis
  • Provide full support to the Debt Recovery Team as required
  • Any adhoc tasks as and when required byt the Consumer Accounts Team Leader

Requirements of the Consumer Accounts Administrator:

  • Excellent Customer service skills
  • Confident telephone manner
  • Attention to detail to enable anomaly bills to be identified
  • Excellent keyboard skills, ensuring accurate data entry
  • Basic ledger skills to enable the assessment of the transactions on a residents account
  • Basic understanding of regulatory requirements for utility supplies
  • Team player

If you feel that you meet the above criteria of the Consumer Accounts Administrator role then please apply now!

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