Software Support and Training Assistant

Recruiter
Recruitment Genius
Location
Lickey
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a small, friendly team as a SoftwareSupport and Training Assistant working for an established IT companybased in Bromsgrove, Worcestershire. The company provides acomprehensive range of workforce management solutions. This is acustomer service role, providing telephone support, training anddocumentation for the software they develop. As a Software Support and Training Assistant you will join the CustomerSupport Team and assist the Support Team Leader in delivering excellentsupport and training to the company's customers. Duties to include; - Managing and resolving customer support calls - Delivering customer training - Assisting with the design and development of training courses andcourseware - Assisting with the maintenance of product documentation - Contributing to the development and maintenance of the corporatewebsite and social media campaigns - Liaising with the Account Managers to ensure that they are aware ofproblems and opportunities - Maintaining and updating internal customer and prospect databases - Assisting with marketing campaign preparation The successful candidate will; - Be computer-literate and have an interest in the latest technologiesand trends - Have relevant experience in IT and software, although full trainingwill be provided - Have an underlying knowledge of relational databases and computer networks - Have excellent written and verbal communication skills - Be reliable and punctual - Be well educated - Be articulate and confident In return they are looking to offer a basic salary of 15,000 - 17,000dependent on experience. If you are interested in this Software Support and Training Assistantrole, apply now to be immediately considered. - provided by Dice

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