Service Desk Analyst

Recruiter
Hays IT
Location
Edinburgh
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
IT Service Delivery Analyst IT Service Delivery Analyst A market leading Asset Management organisation is looking to hire an experienced Service Delivery Analyst who can provide a high degree of client service for all support queries, follow processes and procedures but also challenge and improve where necessary. The successful candidate will create/maintain Service Desk procedures documentation, create knowledge base articles to assist others with resolution of commonly experienced issues and proactively identify areas which could be addressed to prevent recurring issues or problematic areas. Ideally holding ITIL foundation, you will have exposure to SQL or PowerShell and hold a demonstrable record in automating a service desk/service delivery function and developing ITSM tools such as Service Now, Remedy or ideally Cherwell. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk - provided by Dice ASSET MANAGEMENT, DEGREE, ITIL, ITSM, POWERSHELL, SERVICE DELIVERY, SQL

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