Graduate Trading Application Support

Recruiter
REC Solutions Ltd
Location
London (Greater)
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

Graduate Client Solutions Analyst / Trading Application Support (FinTech, Financial Technology, Asset Manager, Hedge Fund, Graduate)

My client is seeking a Graduate Client Solutions Analyst / Trading Application Support to join the Client Solutions team in our London office, ideally we seek graduates or candidates with anything from 0-2 years experience within financial services that are keen to learn and progress within their career. This team is responsible for providing relationship support to our clients who are amongst the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world. This role serves as the initial point of contact with clients for day-to-day inquiries related to our best-of-class global investment suite of software products.

My client are an award winning provider of electronic trading solutions. This role is a fantastic opportunity to develop your career within my clients expanding global firm. They offer a high energy, fast-paced environment which focuses on team work and continual development.

Job Responsibilities - Graduate Client Solutions Analyst / Trading Application Support (FinTech, Financial Technology, Asset Manager, Hedge Fund, Graduate)

  • This role will entail technical trading application support (I.T. Support) and business trading support to the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world.
  • Serves as critical point of contact with clients for day-to-day inquiries
  • Assesses, troubleshoots, and tracks requests while providing real-time solutions
  • Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
  • Creates and performs training to build internal knowledge on product and process
  • Acts as an escalation for client counterparties and internal teams for appropriate issue resolution
  • Responsible for leveraging and maintaining internal knowledge articles

Qualifications - Graduate Client Solutions Analyst / Trading Application Support (FinTech, Financial Technology, Asset Manager, Hedge Fund, Graduate)

  • Ideally University degree from an accredited university or college
  • Anything from 0-2 years of relevant experience in customer service and technology
  • Strong customer service skills demonstrated in excellent verbal and written communications.
  • Superior troubleshooting and analysis/resolution skills.
  • Ability and experience to work effectively and directly with clients.

Key words: Graduate Client Solutions Analyst / Trading Application Support (FinTech, Financial Technology, Asset Manager, Hedge Fund, Graduate)

REC Solutions LTD is an equal opportunities employer and welcomes all applications


This job was originally posted as www.jobsite.co.uk/job/960106858

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