Workforce Scheduling Manager

Welwyn Garden City
09 Feb 2018
15 Mar 2018
Contract Type
Full Time

Challenging position for a workforce scheduling and forecasting manager to support the company and improve its deployment of up to 1000 part time & full staff. Advanced IT systems SQL/VBA/MS.

Do you have:-

  • Advanced knowledge of IT systems including SQL/VBA/MS
  • Knowledge of workforce management and scheduling applications
  • Proven track record of working with stakeholders
  • Demonstrable experience of building successful models and forecasting experience
  • Thorough understanding of resource planning models including Erlang
  • Excellent written and verbal communication skills

If so this is what you will be doing:-

  • Produce, review and analyse actual and forecast scheduling and costs data to identify problems or exceptions, and analyse long term impacts on the service
  • Create monthly/weekly/daily forecasts to be translated into effective resource plans to ensure that we have the optimum workforce
  • Maintain, update and improve models used to forecast staffing activities and requirements to assist the Senior Management team in long term business decisions
  • Provide the Management Team with regular, accurate and relevant business management information with innovative suggestions for performance improvement
  • Seek supplementary reports or data to sanity check the most appropriate course of action or decision
  • Liaise with other areas of the company and external sources to share best practice and implement where possible
  • Monitor assumptions and actual results against forecasted budget and service level achievement

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