Operations Support Officer
Operations Support Officer
Location: Flexible within UK
Hours: Full time, 35 hours per week
Contract type: Permanent
Salary: Up to GBP 23,000 per annum, plus Inner London Weighting if applicable
About the role
Due to a recent internal promotion within our Innovation and Insight department, a fantastic opportunity has arisen for a customer focussed individual to join our UK Operations Practical Systems Support Team as an Operations Support Officer.
Our UK Operations directorate delivers a range of services to support people in crisis, from delivering first aid at large-scale public events across the UK, to providing practical and emotional support to people after being discharged from hospital. Our teams of staff and volunteers use a range of systems to capture operational data about service delivery and data about service user experience and outcomes. The key objective of the Innovation and Insight team is 'To be agile and innovative in how we respond to the needs of people in crisis, using insight and evidence to deliver services that are timely, relevant and cost effective' and the capture of high quality data from our systems is essential in helping us achieve this.
The Operations Support Officer will be the first point of contact for practical support to users of these systems. Tasks will vary, from answering support calls and responding to user questions, to delivering remote training sessions via WebEx and developing support materials. In addition, you will work with service leads to promote the value and benefits of using our systems as a means of managing operational delivery to provide insight that can inform management decisions, evidence our impact and drive service improvement and innovation.
About the person
We are looking to hear from candidates that are competent IT users, and who can pick up new systems quickly. Previous experience delivering first line IT support in a busy environment and knowledge of CRM Dynamics would be advantageous.
You will be customer focussed in your approach, and will be able to understand the challenges around delivering support to a geographically dispersed user base.
The successful candidate will be a skilled trainer, with experience of coaching individuals and facilitating learning using a range of training techniques. Key to your success in this role will be your strong interpersonal and communication skills.
Closing date for applications is 23:59 on Monday 19th February 2018
Interviews will take place w/c 26th February 2018
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Up to 6% contributory pension
- Childcare vouchers
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.
We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.
The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis. The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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Refusing to ignore people in crisis