2nd Line Support Technician

Hays Specialist Recruitment Limited
Yorkshire and the Humber
07 Feb 2018
16 Feb 2018
Contract Type
Full Time

2nd Line Support Technician


Paying up to £21.963 + Excellent Benefits

Your New Company

My client is a large Public Sector organisation based in Rotherham and is looking for a 2nd Line Technician to join their expanding team.

Are you looking to join an organisation where you can develop and grow?

Your New Role

As a 2nd Line Technician you will work within the IT Services, this is a key role within my client's organisation and you along with the team you will be supporting a large user base made up of approximately 20000.

You will ensure a high level of customer service in providing technical diagnosis, resolution and support for a varied range of hardware and software to meet the needs of all clients. This is therefore a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.

What you need to succeed

As a 2nd Line Support Technician you will have the ability to manage a large volume of calls and user fixes, not only will you provide remote support you will also provide desk side support.

My client maintains several thousand user accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems.

You will have demonstrable experience in:

  • 2nd Line Technical Support including desktop PCs, laptops, Apple Macs & various mobile devices such as tablets,
  • Excellent customer support, problem solving ability and communication skills
  • In supporting/fixing Microsoft eg Active Directory, Microsoft Exchange Server, Windows Server, Remote Desktop Services
  • Assisting with new server builds, Physical / Virtual, Modifications
  • Handling a large volume of calls & fixes
  • Excellent customer support, problem solving ability and communication skills

What you'll get in return

In return you will receive a competitive salary of up to ££21.963 + excellent benefits annual leave + banks, excellent pension and much more.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emily Prescott-Good for further information

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Similar jobs

Similar jobs