Service Desk Analyst

Davanti Solutions
07 Feb 2018
16 Feb 2018
Contract Type
Full Time
Service Desk Analyst

Salary: £16,000

Service Desk Analyst- Job purpose

A fantastic opportunity for a Service Desk Analyst to join a team handling over 80,000 support incidents per year. The Team also supports the company adoption and loyalty programme by providing a proactive service to customers highlighting potential operational issues and increasingly will reach out to customers using a number of communication channels included social media, Live Chat and a customer portal.

Skills (Essential)

·A recent IT Graduate or someone with a genuine interest in Computers being that 'go to person' for family and friends with IT issues

·Ability to work within a team environment

·Good verbal and written communication skills with an ability to deal with customers at all levels

·Good technical knowledge of industry recognised operating systems

Service Desk Analyst - Skills (Desirable)

·Experience of ITIL framework

·Understanding or background in a broad range of technologies

·Experience of working to strict Key Performance Indicators and Service Level agreements

Service Desk Analyst - Duties and Responsibilities

The Service Desk Analyst will as a member of the 1st Line Team, effectively undertake a number of defined tasks which primarily involve inbound customer contacts/support issues. They will directly contribute to ensuring that a highly responsive, high quality service is provided to all users of the Service Desk.

A fantastic Service Desk Analyst role with training and superb career prospects. Please apply today, interviews can be arranged at short notice!

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