IT Support Engineer

07 Feb 2018
16 Feb 2018
Contract Type
Full Time

IT Support Engineer in Needham Market

CloudScope are working with a popular and flourishing IT services provider, in Needham Market. They offer a wide range of IT Business & Consumer IT support services including Hardware support, Network support, Telecoms & VOIP, Web design and Security software to clients across Suffolk and beyond.

We are looking for a sharp and motivated individual with the ability to thrive in a small team environment and manage multiple concurrent tasks and projects. The role covers 1st, 2nd and some 3rd line support functions. The successful candidate would have the opportunity to grow with the company, expanding your skillset, responsibilities, and autonomy.

The Role

  • Remote & Onsite support
  • Hosted Telecoms support
  • Reporting to the 3rd Line Manager
  • Microsoft Training Provided
  • A chance to help grow and mould yourself, and the company
  • Working with a WIDE variety customers, covering multiple business sectors

The Candidate

  • Experience troubleshooting computer software and hardware
  • Networking skills, cisco, juniper, draytek
  • Strong communicator
  • Clear and friendly telephone manor
  • Ideally MCP qualified but not required
  • 1 years + in IT Support
  • Own car with full driving licence


  • Experience working in an IT role within an MSP or similar IT services provider
  • Knowledge of ticketing systems and knowledge on ConnectWise products is an advantage


  • Up to £21k per year depending on experience
  • Pension
  • Career progression

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