Service Introduction Manager - Insurance, ITIL, Transition

Recruiter
Hays Specialist Recruitment Limited
Location
Shortlands
Posted
07 Feb 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time

Service Introduction Manager - Insurance, ITIL, Service Transition

Up to £450 per day
6 months initially
South London

I am working on an exclusive basis with an instantly recognisable Insurance firm who require a Service Introduction Manager with strong knowledge of Service Introduction and Service Transition, previous Insurance industry experience and ITIL certification to join their expanding Service Architecture team in their South London office.

As Service Introduction Manager you will execute the Service Introduction process and contribute to the delivery and improvement of successful Project change by building Service Requirements into the project plan on a par with Business Requirements, and facilitating an early focus on Implementation. The role will expect you to minimise unplanned adverse impact to business services through the early escalation and appropriate communication of risk. Other responsibilities will see you manage and liaise with 3rd parties, take ownership of any dispute regarding the deliverables and ensure that a comprehensive Service Risk summary is available before Implementation.

To be considered for the role you must have a clear and demonstrable track record in Service Introduction (and / or Service Transition). You must have exceptional stakeholder management skills and a wealth of Governance experience in terms of getting the job done - not just highlighting what needs to be done. You will need to understand commercial impact of decisions and changes, as well as have an understanding of how changes can also impact wider teams within the business. You will have an awareness of regulatory risk (ie GDPR), and hold ITIL certification whilst having hands on experience of managing projects. You will need to be independent / autonomous, adaptable to change (relating to engagement models) and have a pragmatic approach to work.

Due to the nature and urgency of the role you must have outstanding communication skills (written and verbal) and be available immediately (no more than 2 weeks' notice to serve).

If interested, with the relevant experience, please send a latest CV ASAP.

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