Infrastructure Analyst

Ping IT Recruitment ltd
07 Feb 2018
16 Feb 2018
Contract Type
Full Time

Onsite support hours to be covered (on a rotating schedule) are 08:00 to 17:30 hours. The key responsibilities associated with this position are as follows:

  • To undertake general desktop problem management and resolution – 2nd line & 3rd line technical support within the European business

  • To work with remote teams to ensure the infrastructure environments achieve maximum up-time

  • To follow standard practice and procedures to provide solutions in line with standards, recommending improvements where appropriate

  • Working closely to implement new technologies, and participating in roll-outs within the Europe/Australasia business unit

  • Coordinate with regional teams to ensure Global solutions are implemented where appropriate whilst also understanding local requirements

  • Incident Management, Problem Management and Change Control

  • Participate and lead various projects, as required with other team members, wider teams and the business. Examples of previous projects being planning/installation of infrastructure into remote plant locations, employee migrations following business acquisition, Active Directory child domain consolidations, company integrations, OS & Office roll-outs and office site relocation's

  • Esurance that hardware lifecycles are maintained; planning, purchasing and implementing replacements in timely organised fashion

  • Meeting room support - audio visual equipment management locally and with 3rd party organisation; preventative maintenance; providing support to leadership during specific meetings/sessions

  • Provision of onsite training, where applicable

  • Working with external systems and service providers to facilitate the resolution of problems

  • Work closely with local and remote leadership teams to ensure that the business experiences high levels of customer service in relation to site IT support



  • At least 3-5 years demonstrable experience working within PC/Local Area
    Network (LAN) environments

  • Experience of the following products:

    • Windows 7/10

    • Windows 2008/2012 Server

    • Active Directory

    • Exchange 2010

    • MS Office Applications 2010/Office 365

  • Configuration of backup procedure and use of backup software

  • LAN / Switches, installation, configuration and/or support

  • Server installation, configuration and/or administration

  • PC imaging

  • Experience of supporting and configuring laptops and desktops

  • General hardware knowledge

  • Demonstrable experience of seeing a project through to completion to
    add business value

  • Familiarity of Help Desk systems (preferably Remedy)

  • Graduate Calibre (preferably computer science qualification)

  • Previous experience working in a Service Team or customer-facing role

  • ITIL training/qualification or awareness

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