Retail Liaison Executive
Our client is the managing agent for Middleton Grange Shopping Centre, and as such is accountable to the centre’s owners for general administration, operations and management of the shopping centre. In addition, they are also responsible for improving the centre performance and implementing initiatives to drive footfall and enhance the customer experience.
They are looking to recruit a Retail Liaison Executive to be the first point of contact for the centre’s retailers and customers who will assist with Centre Manager with the delivery of a fantastic customer experience across the centre and its retailers. Duties will include:
• Leading the initiative on engaging with tenants and retailers, staying ahead of latest market trends, news and retailer performances. engaging with retailers locally and at head office level
• Communicating effectively and regularly with property stakeholders, retailers, contractors, staff, centre management, consumers and third party marketing suppliers
• Dealing with any tenant and consumer issues that may arise and escalating as appropriate.
• Liaising between the marketing supplier and tenants, assisting in coordinating events and campaigns.
• Collating turnover and commercial trading information from tenants
• Producing monthly communications and conduct quarterly meetings with all centre tenants
• Working closely with the FM Contractor deliver a high level of customer service to the centre’s visitors and tenants, undertaking or organising training where required
• Operating the Centre in compliance with all Health & Safety and Environmental legislation and regulations, adhering to procedures laid down and working towards stated targets
Applicants should have previous management/admin experience gained within a Shopping Centre or Major Retailer. The ability to build and maintain strong working relationships in both an approachable and professional manner is essential in addition to sound business acumen including awareness of centre retailers. You will have experience of working in a busy, demanding and pressured environment with the ability to quickly resolve issues. In return we can offer you an opportunity to work in a challenging, exciting and varied environment that will test, support and reward you for your knowledge, experience and dedication.