2nd Line Support Analyst

Vadis People
London (Greater)
07 Feb 2018
16 Feb 2018
Contract Type
Full Time
Desktop Support Analyst ( 2nd Support ) – Central London – circa £30,000 pa

Excellent opportunity for an experienced 2nd line Desktop Support Analyst to work in a small but busy team, within the Travel industry and extend their knowledge and experience in a supportive environment.

We’re looking for a Desktop Support Analyst with strong 2nd line support experience looking after circa 100 customers. You will be working as part of a small and dynamic team of 3 and the position offers an extremely wide range of technical experience. You will be in line to mentor a junior team member and the role has the potential to grow and develop for the right person. The IT team supports staff in the Central London head office as well as a small call centre in the north of England and a large number of homeworkers across the country.
In this role you will be the first point of contact for all queries and the role involves supporting the user community with a range of issue and requests across the IT landscape. Flexibility is essential, as is good attention to detail whilst working under pressure. Typical tasks will include creating and modifying user accounts in the AD, Exchange and Mitel telephone systems and generating reports. There is a considerable amount of troubleshooting which may be desk side or remote.
Candidates will be expected to join the out of hour’s emergency roster which will include some weekend working, with time off during the week. From time to time, travel between offices will be required.

Skills and Experience

  • Windows 7/10 support and deployment.
  • Networking fundamentals.
  • Excellent skills to provide help and support for remote users (explain how to connect devices, computers, VoIP phones + software troubleshooting)
  • Corporate backup solution software
  • Fast learner of new software including usage and support
  • Ability to demonstrate the highest level of customer service at all times
  • Good telephone manner and written communication skills
  • Keen to undertake more training and develop own skill set as appropriate
  • A highly organised and flexible approach to work, including the ability to prioritise workload
  • Strong troubleshooting and problem solving skills using initiative and the ability to work autonomously
  • Understanding of Microsoft Exchange 2013/2016
  • Windows Server 2008/2012/2016 fundamentals.
  • Knowledge of DHCP, DNS, Group Policies would be an advantage
  • Scripting – VB, CMD, Bat would be an advantage

To be considered for this fantastic opportunity to grow your skill set within a supportive, fast paced environment, please send your CV to Tessa Farrell along with your anticipated salary.

Vadis operates as both an employment business and an employment agency.
This job was originally posted as www.cwjobs.co.uk/job/79905636

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