IT Helpdesk Support

polkadotfrog Ltd
09 Feb 2018
26 Feb 2018
Contract Type
Full Time

We are currently recruiting for a Support Analyst to join our client initially on a fixed term contract for 6 months with the potential of being progressed into another team or another perm role. This role is ideal for an ambitious IT engineer who has a passion for solving problems and enjoys working in a fast paced environment or a IT candidate who is looking to break into the industry.

The successful candidate will provide support for our clients internal IT and telephony systems, as well as providing support to external clients for applications developed in house. The Global Helpdesk is the main point of contact for all IT and telephony problems, supporting a 2000+ User-base globally. Support is provided in the Cambridge office between 07.00 - 23.00 and there is an expectation for all analysts to take part in covering these hours on a shift rota which is set out months in advance to help organise your hours.

The role involves taking calls and e-mails from the user base, diagnosing the nature of their issue, recording them within the Call logging application and resolving them at first point of contact wherever possible.

Our clients looks to develop analysts skills and there will be opportunities to configure laptops and work within traditional 2nd line environments. For the right candidates there will be a chance to explore future career paths, you will also be involved in project work and have an opportunity to attend training courses

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