Guest Experience Manager

Michael Page Retail
South West London
£33000 - £40000 per annum + bonus and benefits
16 Feb 2017
16 Mar 2017
Contract Type
Full Time
Recruiting for a global, industry renowned confectionery brand is recruiting for a Guest Experience Manager for their flagship site in London.

Client Details

Their mission is to create an a world class experience for their guests by having a extremely visual and commercial leader to inspire their retail talent, training and developing managers, supervisors and associates to deliver an exceptional customer journey.


  • Train and develop all team members to execute the highest of store standards, customer journey and profitability.
  • Performs role of 'category champion' to ensure proper product placement, replenishment, product knowledge and sales productivity.
  • Assesses, evaluates and coach all shop floor operatives at every level.
  • Role models the behaviours of an effective Manager on Duty to ensure achievement of all sales objectives and goals
  • Adheres to 'leadership' on the sales floor at all times
  • Achieves positive results on mystery shop evaluations
  • Displays a 'Guest comes first' attitude by training and holding associates accountable for delivering legendary service
  • Demonstrates understanding of retail metrics; celebrate success and make suggestions for improvement when necessary


  • Be an inspiration to others, ethically and professionally
  • Demonstrates confidence and focus during periods of high volume or unexpected events
  • To keep store operating to standard and to set a positive example for the store team
  • Share information and communicate clearly to all levels
  • Lead by managing through change and adversity
  • Helps to drive consensus while managing a diverse management team and/or
  • collaborating with colleagues in other stores/departments
  • Provides an open door policy where associates are free to express their ideas, concerns
  • and feelings

Job Offer

£33,000 - £38,000 + Benefits