Matt Burton Associates Ltd
Hemel Hempstead
£30k - 40k per year + Benefits
16 Feb 2017
16 Mar 2017
Contract Type
Full Time

Contractor Relationship Manager

South East and London

Up to £40,000

MBA are recruiting for an exciting global organisation were their people are at the heart of everything they do. They are a strong, safe and regulated organisation with an established and experienced management team and our clients can feel confident that we will work with them in pursuit of customer service excellence.


This role is to manage the relationship of Contractor Connection Members/Associates and to develop long term partnerships between Members/Colleagues. This role will also be responsible for managing performance, capacity and growth of Members/ Associates

The role will be home based, with regular UK travel, and occasional overnight stays

Key Responsibilities:

  • To apply a consultative and solution focused approach to Member/Associate management with ability to manage new and existing relationships

  • To proactively manage new and existing Member/Associate relationships through communication strategies, reporting, MI, forums and regular meetings

  • To manage internal client relationships by ensuring Members deliver excellence against key measures (SLAs/KPIs)

  • To be the product expert liaising with internal clients to ensure agreed levels of service are maintained

  • Awareness of Member risks, identifying new Member opportunities and maintaining coverage to internal/external clients

  • To develop strong Associate relationships, realising growth opportunity and promoting new Associates to the Member network where appropriate

  • Ensure Member/Associate compliance with FCA procedures and TCF requirements

  • Use vertical insurance, construction and service provider knowledge to grow member relationships, deliver excellent service and develop regional revenue growth

  • Be actively involved with project development within Contractor Connection and wider business area

  • To participate in appropriate delivery of products, services and initiatives

  • Coordinate sourcing, vetting and training of Members and Associates in region

  • Utilise MI (league table, POMS, audits, H&S assessments) to deliver organic improvement with members

  • To achieve growth and financial targets

  • To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands

General Background, Experience & Professional Qualifications:

  • Relevant construction qualification desirable – CIOB/RICS

  • Insurance qualification (CII/CILA) desirable

  • Commitment to achieve an industry recognised qualification (CIOB/CII/CILA)

  • Good knowledge of general insurance and claims management market and claims management services

Functional Knowledge:

  • Detailed understanding of H&S, Asbestos and CDM regulations/legislation

  • Good understanding of internal Business divisions

  • Detailed understanding of Insurance service market

  • Good knowledge and understanding of FCA regulations

  • Keep industry CPD updated