FOS & Technical Advisor

From £15,500 to £17,500 per annum depending on the experience
16 Feb 2017
16 Mar 2017
Contract Type
Full Time

Role Description

We have an exciting full time permanent opportunity for two FOS Casework Consultants to join our small but dedicated team which operates across two sites, in Sheffield and Bristol. 

Key responsibilities

  • Primarily deal with file and information requests from the Financial Ombudsman Service, Pensions Ombudsman and The Pension Advisory Service.
  • Gather all the relevant information and ensure case files are submitted in a timely manner and that the complaints system is correctly updated. 
  • Act as a point of contact for any queries while the case is in adjudication.
  • Identify any areas of concern which may present a risk to the business and escalate them.
  • Help with the communication of learns from the final outcomes to the wider business.
  • Provide technical support and guidance to both Aviva and outsourced complaint handling teams.

Skills & Experience required

  • Attention to detail
  • A logical approach to problem solving.
  • A willingness to take ownership.
  • Excellent communication and organisation skills.
  • Ability to work both as part of a team and on your own initiative.
  • A basic understanding of the complaint process
  • A willingness to learn

While previous complaint handling experience would be an advantage it is not essential. We will give you all the training and support you will need. Support will also be available to study for CII qualifications

What you will get

  • Salary in the range £15,500 - £17,500 dependant on experience
  • Excellent benefits, including pension and bonus potential.
  • Generous holiday allowance.

Additional information

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Vicky in the Resourcing team on 0117 928 4420.