IT Administrator (Non Technical)
Main Tasks and Responsibilities
As general administrative support to the IT development and infrastructure team, you will provide a range of coordination, administrative, record keeping and tracking services to help the team focus on delivery to their internal and external customers, specifically this will include, but is not limited to:
- Keeping development planning, tracking and progress management systems up to date, and provide status reports to IT team, managers, directors and others as required
- Maintaining bugs log / issues registers, and ensuring that these are fed into team development planning accordingly
- Organising and coordination team meetings, workshops, events and other similar sessions, and keeping accurate notes of decisions, actions and commitments, and where relevant feeding this into the planning, tracking and progress management processes.
- Establish and keep up to date equipment and asset registers, to help infrastructure colleagues maintain a complete and accurate record of all business assets.
- Support the team in managing billing / invoices / contracts / personnel and other such relevant correspondence / documentation, so that there is a complete and accurate record of all commitments
- Documentation; supporting development and infrastructure colleagues in the creation, maintenance and record-keeping of suitable technical documentation for key resources such as system configurations, network architecture, asset registers etc
- Establish good working relationships with other parts of the business, particularly other team administrators, to maintain awareness of what is happening, and ensure that IT is included
- Handling calls, emails and other communications / queries from internal and external sources, and routing those to the right team / service for action, resolution or inclusion in bugs, development request registers etc.
Skills and Expertise:
- Previous use of Microsoft packages
- Previous Administrative experience
- Good awareness of and/or interest in technology / software matters