Field Service First Line Manager - North London

16 Feb 2017
16 Mar 2017
Public Sector
Contract Type
Full Time
Home Based Field Service First Line Manager

Regional travel around North London - within the M25, above the river Thames

Working on a shift rota basis - 40 hours p/wk. working on a shift rota basis including some days, nights, weekends, over nights and bank holidays.

About the role

Provide Leadership and Management support to the Field Monitoring Team supporting the Field Service Manager in delivering a world class Electronic Monitoring Service. Drive continual improvement across key measures of efficiency, quality and compliance. Proactively managing employee's performance and behaviours to ensure high standards are maintained and the team have positive engagement with their Manager.

The individual will manage in line with Capita Leadership Standard.

About Capita | Electronic Monitoring

Capita Electronic Monitoring (EMS) is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including 'tagging') across England and Wales. Currently we manage monitoring centres in Norwich and Manchester, alongside a nationwide field force.

What you will do:

  • Ensure that all standard operational procedures are adhered to and that contract compliance is maintained
  • Provide effective leadership to promote and maintain good working relationships
  • People Management :-

o Sickness Absence Management
o Performance Review - 1:1, appraisals, team meetings and coaching
o Resourcing - Reviewing and Maintaining Capacity Plans, work rotas & annual leave
o Disciplinary and grievance process management
o Identify Training and Development needs - Development & Performance
o Promote effective H&S practices and ensure compliance with Safe Systems of Work
o Manage Change
o Effective report writing and observation skills
o Relationship Management - Internal & External
o Communicate effectively with the team to ensure their knowledge and understanding of business issues and process changes is current and consistent

* Support the FSM role and provide effective cover as required
* Manage the equipment audit process to minimise losses and ensure accuracy of data
* Identify areas for improvement & Implement change
* Manage quality and compliance through data analysis and carrying out tasks as required by the quality management framework
* Minimise SLA failures through data analysis and working collaboratively with colleagues to identify improvement opportunities

Your experience will include:

  • Recognised management qualification
    *Performance Management Experience
    *An appreciation of the Capita Absence Management and Disciplinary Policy and Procedures
    *Management Experience
    *Self-motivated and able to work on own initiative with minimal supervision
    *High level of accuracy and attention to detail
    *Working knowledge of the business objectives and values
    *Good time management and organisational skills
    *Excellent interpersonal and communication skills
    *Able to work under pressure
    *Results focused and able to manage a team of people to achieve stretching targets

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.