German Trading Support - Tier 1 Trading House

Recruiter
Market Talent Ltd
Location
London
Salary
25000.0000
Posted
16 Feb 2017
Closes
16 Mar 2017
Contract Type
Permanent
Hours
Full Time

*To apply for this role you must be able to SPEAK & WRITE fluently in GERMAN and ENGLISH*

ROLE DESCRIPTION BELOW

The primary function is to deliver world-class support to the business's prestigious global client base. My client is seeking naturally passionate and enthusiastic individuals to assist with their client's needs while expressing a desire to grow within the financial markets.

Additional tasks include trade dispute resolution, supporting our various technical & mobile platforms, as well as generally assisting with any client queries that arise.

Responsibilities

  • Relay product knowledge on a wide range of markets including Equities, Bonds and Money markets, Options, Indices, Commodities, FX, and other OTC derivatives.
  • Utilise excellent communication skills to respond to a wide range of customer service queries by e-mail, telephone and social media.
  • Proactively conversing with all clients regarding the financial markets and the business's latest innovations.
  • Ability to resolve trade disputes in a calm and professional manner.
  • Capable of dealing with high net worth individuals, corporate/ institutional clients whilst being efficient and professional at all times in order to maintain the highest levels of client satisfaction.
  • Have the ability to articulate complex situations and ideas to clients.
  • Responding to client queries via email and over the telephone and while providing excellent customer service and satisfaction.


Additional Skills

  • Fluent English & German speaking and writing skills (Essential)
  • Degree - Level Education (ANY subject)
  • Strong mental arithmetic skills
  • Excellent telephone manner
  • Previous client services / sales experience (telephone based)