Cisco Voice Support Engineer - Collaboration, CUCM, UCCX

Recruiter
Verticality
Location
London
Salary
35000.0000
Posted
16 Feb 2017
Closes
16 Mar 2017
Contract Type
Permanent
Hours
Full Time
Cisco Voice Support Engineer - Collaboration, CUCM, UCCX

Unity Connection, CCNA, CCNP, Gateways, CUBE, Video, Voice Protocols

- Opportunity to work for a multipaward winning, Highly regarded Cisco Gold Partner 
- Unique opportunity for a Cisco Voice Engineer to be trained on UCCE (Unified Contact Centre Enterprise)
- Perfect role for someone with 2-3 years experience on Cisco CUCM, Collaboration, Unity

The role comes with full training on UCCE (Unified Contact Centre Enterprise). No previous experience required. Excellent opportunity for a budding, up and coming engineer

Tech Requirements 

- Willingness to learn UCCE to join the Contact Centre Team
- CCNP Collaboration certification (or working toward CCNP with some exams already completed)
- Proficient in CUCM  and Gateway configuration and troubleshooting Skills
- Good knowledge with following Collaboration Suite
- CUCM
- Unity Connection
- Gateway/Cubes
-  IM& Presence
- Attendant Console
- UCCX
- Video
- Voice Protocols

Experience

- At least 2-3 years Cisco experience, ideally in a Cisco Collaboration environment
- Excellent customer service skills
- Willingness to learn and support other Cisco technologies to assist the Support team
- Aspiration to develop Cisco and technical skills to the highest level
- Fluent in English
- Excellent verbal and written communication
- Full UK work permit
- Willing to work occasional weekends and evenings on an overtime basis