Customer Service Claims Executives

16 Feb 2017
16 Mar 2017
Contract Type
Full Time

Kick-start your 2017 with a new career at AXA Insurance - We are recruiting NOW for Customer Service Executives to commence 6 March 2017.

Here at AXA you don't need Insurance or Claims Handling experience; we provide comprehensive 5 week training to all our new recruits to give you all the knowledge and tools you'll need to support our customers through the process of making an insurance claim.

But it doesn't just stop there, you'll receive on-going training and mentoring in the role to help you be the best you can be in order to provide outstanding customer service to our customers.

We can offer advancing your skills, knowledge and salary up-to £16,500 within 18-24 month period through our development framework, where you'll demonstrate your competence with work based evidence in conjunction with continually meeting your performance targets.

We’re looking people with all varieties of customer service experience to work within our contact centre where you'll be answering calls from our customers reporting their travel claims and it will be your responsibility to guide customers through the claims process by registering the claim on the computer system and putting your training into practice and confirming whether or not they are eligible to make a claim, and probing for key details to allow you to process their claim.

Our role is suited to those who have a natural flair and commitment to customer service and can articulate in a clear, confident and professional way on the phone to customers. Given the nature of some of of the claims scenarios you may encounter you'll need to have an empathetic and understanding nature to support people through difficult times to ensure that all our customers experience a first-class service in their time of need.

Our Lifestyle Claims department not only deals with our own travel and creditor claims but also for many well recognised corporate partners, such as Lloyds, M&S and Halifax.

Here at AXA, we pride ourselves on our award winning claims service . It takes years of experience and company-wide dedication to build a claims service which is committed to service excellence and continual improvement.

It's this that sets us apart from our competitors and in turn makes us an excellent company to work for. But don't just take our word for it - AXA has been listed in The Sunday Times Top 25 Best Big Companies to Work for Survey for based on feedback from our people!

What will you be doing

A clear confident communicator and an attentive listener, you’ll be dealing with inbound calls from existing customers wishing to make a claim against their insurance product. Your ability to build rapport with customers is central to attaining the essential information relating to each claim. You’re able to absorb and retain information quickly and dealing with people in a professional and sympathetic manner will be second nature to you.

Whilst you will find the majority of your time being spent speaking with our customers in our lively, energetic call centre environment, where necessary, you’ll also find yourself liaising with third parties and undertaking supporting administrative duties in order to progress claims and resolve cases.

Our full-time role is 35 hour working week, between the hours 8.00am-8.00pm, Monday to Friday and 9.00am-5.00pm on Saturdays. You’ll work on a rotating shift pattern where you will work one Saturday in three.

What we can offer you

As you’d expect from a global leader, our reward package is a world-beater – here’s a selection of our current benefits:
  • Scope to increase your salary up-to £16,500 within 18-24 months if you choose to work towards our skills development framework.
  • 23 days annual leave (increasing to 28 days with service)
  • Pension scheme
  • Annual bonus Scheme
  • Flexible benefits scheme
    This includes purchasing extra holiday allowance, childcare voucher, discount on all AXA Insurance products, discounted private healthcare with our own brand AXA PPP.
  • Access to Reward Gateway where you can access over 1,100 negotiated offers online including discounted Gym Memberships and discounts on Holidays, Curri