Service Manager

Home Group
16 Feb 2017
16 Mar 2017
Public Sector
Contract Type
Full Time
Senior Client Service Manager
Permanent, Full time 37.5 hpw
Salary starts at £25,000 to £27,500 per annum  rising to £35, 500 per annum  through performance Based from home and our office in Guildford

Delivering support with a difference

Join us and be part of our inspirational Care and Support team which changes and saves vulnerable people?s lives every single day.  We pride ourselves on doing things differently?

We know that one size doesn?t fit all, so our national expertise is delivered at a local level with our clients leading their own personalised support every step of the way.  We are also embracing new technology and creative ways of working which frees up our teams to work away from the office and have more time to so what they really care about, making a real difference to peoples? lives across the UK.

We have a fantastic opportunity for an experienced Service Manager like you  with great leadership abilities and a genuine passion to lead our Home from Hospital service in Surrey.  This is an exciting new service that works with 4 out of the 5 CCG areas in Surrey with colocation out of hospitals in Epsom, Frimley, Guildford and Chertsey. You would have the opportunity to be based from home but also have access to our office in Guildford. 

Home from Hospital provides very short term support to customers, most of whom are frail and elderly, being discharged from hospital and aims to ensure they do not need an early readmission. Support is needs led but does not involve personal care.  You would line manage the team of colleagues and volunteers delivering this service and be the key point of contact for external partners.

You will be responsible for internal and external reporting, developing our relationships with health partners across Surrey and recruiting volunteers. This is a really exciting opportunity for you to bring energy and ambition and to take on a new challenge!

A bit about us

We are one of the UK?s largest providers of high quality housing and supported housing services and through Stonham our Care and Support services, we make a real different to the lives of 30,000 vulnerable people in over 500 supported housing, justice and health services each year.  Join us and be part of an organisation that is always looking for ways to do things differently and better, so we can make a real difference to thousands of people lives every single day.

A bit about you

We want someone like you, who has significant experience as a Service Manager in managing large contracts, associated KPI?s, budgets and can drive the consistent delivery of high quality services to meet the needs of our clients and commissioners.   To flourish in the role, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice and maintaining strong professional relationships with both internal peers and their teams as well as external stakeholders.  We?ll be impressed with your passion for promoting independence and social inclusion which is matched by your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.  

We would be particularly interested in hearing from you if you have experience of working in health settings and or recruiting volunteers but appreciate that people from many different backgrounds will have things to offer this role. You?ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it?s also important that you have excellent communication skills, IT skills and strong analytical skills too. So join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people?s lives. 

We need you to have a driving licence, car and car insurance business cover as some travelling will be required. 

Interviews are scheduled for 17th March 2016.

If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we?ll pay for. 

You?ll be impressed with our award winning rewards and benefits package.  Click hereand find out more?

Want to apply?

Great, all you need to do now is upload a covering letter and your CV. Please do include a covering letter with your CV as otherwise we won?t be able to review your application.  We really want to know more about what you will bring to the role, your experience and for you to tell us how you live our values every day.  To help, we?ve created a template for both which you can download in the careers section of our website and if you are viewing the vacancy on our current vacancies page by clicking