1st / 2nd Line Technical Support Exec. (French Speaking)

Support Services Group
16 Feb 2017
16 Mar 2017
Contract Type
Full Time

Title: 1st/2nd Line Technical Support Executive (French Speaking)

Location: London

Salary: circa £25,000 (NEG) & bonus & benefits

Skills: Fluent / Native French, English, Technical Support, SaaS, Web Technologies, HTTP, SMTP, DNS, HTML, CSS, API, Internet Protocols

We have an urgent need for a 1st / 2nd Line Technical Support Executive, who is fluent in both French and English, to join a globally renowned Software as a Service (SaaS) provider based in a convenient London location. Suitable applicants must demonstrate previous technical support experience, ideally gained supporting web applications, and possess a first class attitude.

You will be joining a talented team of individuals who take pride in providing excellent customer support to a diverse range of global brands on an exciting product range.

Key responsibilities:

  • Serve as daily first point of contact for clients on all operational matters concerning the use of cutting edge technology
  • Utilise the in-house self-service portal to manage your work using the built-in options of email, live chat, phone and screen sharing
  • Identify and troubleshoot technical issues, escalating to 2nd line support when required
  • Escalate to line managers when an issue may impact on the revenue or relationship with the client
  • Communicate progress of issue resolution to the client in a timely manner while trying to meet and exceed expectations
  • Deliver technical instructions and complicated solution descriptions to clients in an error-free, simple to understand manner
  • Work closely with your team and other technical teams to meet and exceed personal and team KPIs

To be considered, suitable applicants must be able to demonstrate a positive attitude towards work, which includes adopting a grown-up approach towards self-learning, career development and working hard to achieve your goals.

Furthermore, my client is looking for the following attributes:

  • Previous helpdesk or customer service experience is essential, ideally in a complex technical environment
  • Fluency in French and English to professional, business level
  • Technical knowledge to ideally include web technologies such as HTML, DNS, Email / IP protocols
  • Outstanding communication skills, with the ability to convey complex technical solutions in a simple manner
  • The ability to work as part of a global team
  • Genuine desire to learn new technologies as they relate to the company

Our client is a global force in this exciting industry, and as a result offers all employees the opportunity to develop their careers further. You will quickly learn that the in-house training academy, benefits and bonuses are all within reach and will complement the attractive starting salary nicely, which ranges between £23,000 - £28,000.

Apply now for an immediate interview!!

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