Field Based Property Claims Investigator

Reed Insurance
16 Feb 2017
16 Mar 2017
Contract Type
Full Time
A new exciting opportunity has arisen for a Field Based Investigator to join my clients growing organistation.

Job Purpose:
Manage a portfolio of investigation cases from various instructing Principals.

Candidates should be based ideally south of M25 e.g. around Guildford, Farnborough, Brighton as you would be covering area from Guilford across London and South East Coast

Duties and Responsibilities:

• Undertake a range of investigations in an ethical & professional manner, employing best practice & key investigative competencies, which comprise:
? Technical Knowledge
? Investigative Planning & Preparation
? Interviewing & Statement Taking
? Evidence Identification, Gathering, Analysis & Presentation
? Reporting & Correspondence Proficiency

• When appropriate, case manage or direct investigations utilising the investigative tool options available.
• Investigate and validate claims within the agreed structured process of DSI, working in tandem, where appropriate with the appointed adjuster. Ensure hand-off and hand-backs between DSI and other parts of the group are conducted professionally, seamlessly and within a reasonable timeframe.
• Support & assist in the development of investigation support staff (e.g. Assistant Investigators, Conversation Management Handlers)
• Adhere to client specific service standards and ensure investigations are conducted within the Company’s guidelines, procedures & protocols.
• Establish and maintain contacts with other external investigative bodies and agencies, as approved by DSI management.
• Generate optimal revenue for the company by ensuring true & accurate time recording and strict adherence to fee rates.
• Be accountable for achieving Key Performance Indicators, as determined by DSI management.
• To ensure own technical and professional development progress is in accordance with agreed Personal Development Plans (PDP).
• To ensure the CII rules regarding insurance qualifications and CPD (within the new FCA regulatory regime) are adhered to.
• Promote & maintain the profile of DSI within the Company and throughout the market place generally.
• Perform any other appropriate duties, as & when reasonably requested by DSI Management.

Top essential characteristics
- first class communication skills
- planning and organising skills
- ability to work without supervision
- ability to take neutral judgement
-  high level of commercial awareness
- previous investigating experience
- previous knowledge of claims handling and principles
- working knowledge of civil and criminal law

Top desirable characteristics
- insurance qualifications
- Investigating qualifications
- Commitment to future studies
- Commitment to cover large geographic areas
- Flexibility
- Willingness to stay away from home as and when required

Investigative Experience in Loss Adjusting or Insurance Company Experience in handling and investigating commercial property (desirable experience) and domestic (essential experience) property; split 20% commercial property/ 80% domestic property

Fully expensed company car
Benefits package: holidays, opportunity to study insurance/investigative qualifications, home working allowance

Reed Specialist Recruitment Limited is an employment agency and employment business