Supporter Care Assistant

Recruiter
Charity Talent
Location
London
Salary
20000.0000
Posted
16 Feb 2017
Closes
16 Mar 2017
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Charity Talent are recruiting for a Health Charity based in London. They are recruiting for four permanent Supporter Care Assistants to start 1st March. Salary £20K-£22K.

As the Support Care Assistant you will be responsible for delivering an excellent customer service delivered by responding to incoming enquiries via phone, mail, and online. You will deal with Income processing, thanking and fulfilling supporters' requests are all part of the role. You will have previous experience of working in a customer or supporter service environment, including handling of enquiries or complaints, and some experience of dealing with difficult and/or sensitive calls. You will require an ability to use initiative to get things done and a great eye for detail, as capturing information is an important part of the role.

You will have excellent written and verbal communication skills along with a keen attention to detail, especially when entering supporter data. You will be confident in working with teams from across the organisation at all different levels.

Experience:

Supporter Care

Fundraising Administration

Fundraising Database