Claims Manager - Manchester - Up to £35,000

Recruiter
Heat Recruitment
Location
Manchester
Salary
25000.0000
Posted
16 Feb 2017
Closes
16 Mar 2017
Contract Type
Permanent
Hours
Full Time

Claims Manager

Salary: Up to £35,000

Location Manchester

My client is a highly successful Insurance business based in Manchester, and now have the requirement for a Claims Manager to join their team.

The successful Claims Manager will be instrumental in leading, motivating and supporting the team to successfully deliver an outstanding level of service. They will oversee and be accountable for the technical and financial control within their team, and this should include driving a High Performance Culture within the team, with the continuous improvement of behaviours for all staff.

This is an excellent opportunity for a Team leader/Claims Manager who has been looking for a fresh challenge to enable them to progress further with their career.

Responsibilities

Lead, coach, motivate and support the team in order to ensure qualitative and quantitative outputs are achieved on a consistent basis against agreed KPIs, SLAs, targets and plans

Create a positive environment that empowers team members to deliver service excellence, and drive a high performance culture

Set individual objectives, undertake regular 121s and performance management reviews to ensure team members are delivering

Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times

Act as a referral point for the team

Ensure that training and development of all claims staff is of the highest standards and that all staff have Performance Development Plans in place and are regularly reviewed

Ensure that all regulatory obligations, legal requirements and company procedures and service level agreements are met

Skills

Expert people manager with proven experience of managing and leading teams in a service-driven environment is essential for this role

Strong aptitude for coaching and developing others to help them achieve their potential

Experience of initiating and delivering positive change through values and behaviours

Detailed knowledge of UK claims and market practices

Ability to apply a high level of self-management.

Strong analytical, verbal and written skills

Dip CII qualified, or significant progression towards

Job synonyms: Claims Manager, Claims Team Leader, Property Claims, Casualty Claims.

If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.