Service Administrator/ Service Advisor
Service Advisor / Service Administrator
Location: SOUTH WEST LONDON
Salary: £20K - £24,000 pa + OTE
We have an exciting opportunity for a professional and experienced Service Advisor looking to join a busy team in an established and successful franchise dealership.
The successful candidate will provide a courteous and efficient reception service. You will deal with customer inquiries face to face and on the phone, be required to liaise with the workshop to ensure your customers are kept up to date and be able to explain the work that has been completed on their vehicle.
You will handle payments and be confident in upselling, ensuring that a high level of customer service is delivered at all times.
Your main duties will include booking in vehicles, keeping the customer updated and informed of the technicians progress, up selling additional work and accurately invoicing and documenting all work completed.
The ideal candidate will have:
·Motor trade experience is essential
·Working knowledge and understanding of Kerridge software would be a distinct advantage
·Works well under pressure, handle conflicting demands, and schedule work appropriately
·Excellent communication skills to develop and maintain working relationships with the client base
·The ability to work as part of a team to deliver excellent customer service
·A flexible approach to time-keeping so customer satisfaction can always be ensured.
·Systematic and organised; pays attention to the finer details.
In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
THIS POSITION WOULD SUIT ANYONE LOOKING TO MOVE INTO A SERVICE ADVISOR ROLE FROM A TECHNICIAN OR PARTS ADVISOR POSITION
To apply please send an updated version of your CV to or call (mobile) or (mobile friendly)