Systems Administrator / IT Support Engineer

Complete Tech
16 Feb 2017
16 Mar 2017
Contract Type
Full Time

Systems Administrator / IT Support Engineer - based in Central London

Paying up to £40,000 per annum+ fantastic benefits including 2 different pension schemes, Private Medical Insurance, 4 x Salary Life Assurance, Income Protection and Discretionary Bonus

A market leading highly established investment management firm in Central London is looking to appoint an experienced Systems Administrator / IT Support Engineer to provide first and second line support of the IT infrastructure for clients, customers and colleagues.

Key Responsibilities:

  • Ensure that the IT infrastructure architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers) through:

o Management of service or change requests

o Management and delivery of scheduled daily, weekly and monthly tasks

o Identification, management and resolution of incidents

o Identification, management and root cause elimination of problems

o Identification, management and implementation of application or process improvements

  • Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
  • Report progress to the Head of IT Infrastructure & Support, immediately escalating outages, major delays and other serious issues
  • Work closely with other members of the Infrastructure team, assisting with training and personal development
  • Maintenance and monitoring of the IT infrastructure
  • First and second line support of the IT infrastructure
  • Ensure server and desktop infrastructure standardisation is maintained where appropriate
  • Liaise, assist and provide support to third party suppliers during their improvement, development and upgrade processes
  • Assist with migrations, upgrades or new deployments of infrastructure services and applications
  • Installation of server/networking hardware to datacentre and office locations
  • Assist with implementing and configuring specific components of the designed disaster recovery plan
  • Assist with disaster recovery testing of IT infrastructure
  • Maintaining and updating the Infrastructure team’s documentation library
  • Troubleshooting and fault reporting of major outages and issues
  • Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their roles in contributing to this
  • To provide timely and efficient infrastructure support to all users
  • Assist with proposed improvements, developments and upgrades to the IT infrastructure
  • Liaise with and build relationships with third party suppliers and clients
  • Maintain a technical advantage through continual training and personal development

Technical Knowledge:

  • Knowledge of industry recognised IT and support practices
  • An understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP
  • A good working knowledge of Windows Server, Exchange, Virtualisation products (Hyper-V and/or virtual server), Active Directory
  • Knowledge of administering Microsoft SQL Server 2008/2012/2014 would be ideal
  • A basic understanding of investment markets is an advantage
  • Comprehensive functional knowledge of Business Operations and processes and related Technology


  • Microsoft Infrastructure specific certifications are a distinct advantage, e.g. MCSE, MCP, MCITP, MCTS