Operational Caseworker

Location
Northampton
Salary
£18000 - £25000 per annum
Posted
16 Feb 2017
Closes
16 Mar 2017
Ref
00064806
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Part Time
An Operations Caseworker is required to join a claims management company based in Moulton Park, Northampton. Part time hours required will be between 4PM till 8PM Monday to Thursday and Saturday 9AM till 1PM.

This role is multi-skilled needing to be competent in both phone based tasks as well as basic administrative duties.

These include;
- Making and receiving calls from customers.
- Up-selling their service to new customers.
- Completing a true and accurate statement with the customer about their mis-sold product.
- Communicating with customers through emails or letters.

The role allows freedom in decisions and resolution of queries after basic training, using this knowledge to move cases to a correct resolution. This involves heavy amounts of telephony work contacting customers.

Requirements for this role are as follows:
- Use of MS applications (such as Office, Excel and Outlook).
- Professional telephone manner, ideally with telephone experience.
- Good written and verbal communication skills.
- Ability to type whilst on the phone.
- Keen eye for detail.
- Customer service experience (not essential).
- Sales experience (not essential).

You will be offered a competitive salary with bonuses based on not only the work you complete as an individual, but a team. Qualification for this will be based on quality of the work produced with a secondary criteria of quantity.