Customer Service Advisor - Ash Car and Van Rental

Location
Aldershot
Salary
£8 - £10 per hour
Posted
16 Feb 2017
Closes
16 Mar 2017
Ref
00064800
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
A Customer Service Advisor is required to join a professional car & van rental company operating throughout the South East. They currently have 11 branches running over 1,300 vehicles. This is a great opportunity to join an expanding family run company. They require a full-time Customer service adviser to work at their Ash office near Ash train Station.

What you will be doing?:

- Providing accurate and prompt responses for customer needs and requests.
- Providing vehicle demonstrations to customers prior to them renting the vehicle (training will be provided).
- Taking bookings over the phone, face to face and via email.
- Checking vehicles back in on their booking system - Prohire.
- Checking customer licence details and ID securely.

What they expect from you?:

- Excellent customer service skills.
- Excellent organisational skills.
- Automotive knowledge would be advantageous.
- Good telephone manner and the ability to communicate with customers.
- Flexibility to work additional hours to meet business requirements where needed.
- Full UK driving licence.
- Live within a 5-10 mile radius of the Branch to reduce travel time to work.

The successful candidate should possess the necessary skills to work as part of a vibrant and hard-working team, but also able to work on your own initiative. Good communication and customer facing skills are essential. Previous experience in a car or van rental company is desirable, but not essential as they will provide the necessary training.

The applicant needs to be an enthusiastic person who works well with a small team, that can look after their customers and keep themselves busy.

The branch working hours are: Mon-Fri 8am-6pm, Sat 8am-5pm, Sun 8am-noon - with a 7.30am start. This is a full time position for 40-50 hours per week including weekend work on a rota plan.

They offer a good rate of pay (£8.00 basic for first 40 hours per week and then £10.00 per hour overtime rate), a bonus for Sunday working (based on the number of vehicles rented out), paid holiday, a free uniform and a generous staff discount on personal vehicle hire.