Claims Assessor

£22000 - £24000 per annum
16 Feb 2017
16 Mar 2017
Recruitment Genius Ltd
Contract Type
Full Time
A fantastic opportunity has arisen for a Claims Assessor to join this pet insurance agencies vibrant, fast paced Claims team. They are looking for enthusiastic individuals who have great customer service skills, are comfortable talking to people over the phone and who have effective questioning and active listening skills, with the ability to quickly assimilate and retain detailed information.

Key things you'll be doing will include:

As a Claims Assessor, you will be the first point of contact for their owners if something happens to their pet. Your time will be spent ensuring claims are assessed to the standards their customers expect and deserve, at what can be a very difficult and distressing time. You will be interpreting and assessing claims in accordance with their policy terms and conditions and producing customer correspondence in an articulate and professional manner.

You'll be required to work on a rotational shift pattern that covers the hours of 9am- 6pm, Monday to Friday. You may also be required to work Saturdays should the business need arise.

What they would like you to have

You will need to have strong customer service experience, preferably gained over the phone and enjoy working in a fast paced environment. You should have experience using databases and must be comfortable using a PC and keyboard. You must have gained experience from an animal related field and have gained an animal related qualification. You must be motivated to achieve positive results and meet team targets. You will have the ability to work under pressure to meet tight deadlines.

What they can offer you

A whole array of benefits including 25 days holiday plus 8 bank holidays, a competitive pension and life assurance scheme, discounted gym membership, free onsite parking, online and high street discounts, social events and so much more.

They will invest in your training from day one, and continue to support your development throughout your career with them.

This role is easily commutable from High Wycombe, Thame, Amersham and Milton Keynes.

Closing date for applications: Midnight Friday 3 March 2017

All successful applicants are subject to a background and criminal record check.

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