First Line Support - Digital Asset Management

Genesis Associates
City Of London
£29k - £33k pa + occasional work from home
15 Feb 2017
15 Mar 2017
Contract Type
Full Time
First Line Support - Digital Asset Management

LOCATION - Central London
SALARY - £29K - £32K (depending on experience)
12 MONTH CONTRACT - very likely to go permanent - potential to occasionally work from home!
OVERVIEW - A First Line Support / System Administrator position working for an established software company that specialises in workflow management, content management and digital asset management.

You will be working on a large Tobacco account supporting their employees with their DIGITAL ASSET MANAGEMENT system.

This is an exciting time to be joining the company as they are undergoing lots of growth and bringing on the latest technology and software which they are beginning to rollout worldwide.


*Serve as First Line Support for all users of the DIGITAL ASSET MANAGEMENT system.
*Work alongside the off-shore support site to continue rolling out processes and participate in regular conference calls.
*Work to set KPIs to increase the rapid response time on queries.
*Maintenance and administration of the client's asset library
*Support and contribute to site testing to support new features and upgrade efforts.
*Administer all company, contact and user requests made by the client including set up of new user profiles as well as the inactivation of users, contacts or companies.
*Populate the system with client specific visual elements such as images, layout files and logos including any associated metadata.


*MUST HAVE some exposure of knowledge of DIGITAL ASSET MANAGEMENT
*Experience of working in a support / help desk or response role is essential.
*Excellent communication skills and the ability to train users.
*Can-do attitude and willing to help out others wherever possible.
*Experience of working in a graphics / advertising / marketing / packaging / design agency or similar would be a strong advantage.
*Can look at someone more junior who has some exposure of the above!

If this sounds like you or someone that you know then please get in touch or apply today! Contact ****************************** for more information - THANKS!