Senior Client Services Manager
Our client is a marketing communications agency, trading since 1999, with a specialist approach – Marketing for sales and they're looking for a Senior Client Services Manager to join their team in Putney!The purpose of this position is to manage the day-to-day client relationships with a number of clients.Key respoinsibilities include:
To be the first point of contact for clients. To manage project estimates, budgets, draft and enforce delivery schedules and produce support documentation. Ensure the profitable development and growth of client business. Ability to work across a number of platforms including Print, Digital, Online, Social and Video To uphold and develop existing client relationships and cement new relationships where possible To be the first point of contact for clients and ensuring their needs are catered for Identifying new project opportunities with clients Advise clients of creative and technical processes Source quotes and samples from suppliers Creating cost estimates and project timelines Monthly invoicing and job bag management Ensuring projects are delivered to budget, deadline and brief Ability to confidently brief copywriters, digital programmers, designers, printers, journalists and other third party suppliers To provide ‘second pair of eyes’ for proofing purposes and ensure that all own projects are counter proofed by another member of the team, prior to supply to client/printer To ensure that the Managing Director / Creative Director is informed about all important project milestones To work with other team members to ensure optimal distribution of workloads To manage own projects with a high degree of professionalism, keeping accurate records, status sheets and report to the Managing Director / Creative Director regularly on status Manage a Client Service Manager and Junior Client Service ExecutiveOther Duties: Manage the agency social content output across Twitter, LinkedIn, Pinterest and Google+ To answer phones when required To support fellow company employees To draft contact/status reports as necessary and any other support documentation To provide additional resource for research tasks and any other one-off tasksProduct and Market knowledge required: An understanding and appreciation of how the channel marketing model works for IT companies In general IT – hardware and software marketing experience Social media as a lead generation and engagement environment Must have minimum 3 years experience working agency side Must have channel marketing experienceAcademic qualifications required: Degree level: 2:1+ ideally in business / marketingSkills / Knowledge required: Print, Digital, Online, Social and Video Word, PowerPoint, Excel Web principles Channel marketing Sales processes Social media engagementPersonality traits: Focused with a ‘can do’ attitude Enthusiastic, passionate, reliable and trustworthy Self-motivated and challenge driven Team player Generally be a positive influence in the company Have great attention to detail Be highly organised and take a logical approach to all tasks and projects Ability to multitask and manage conflicting projects To ensure a good record of attendance and timekeeping Creative and strategic in nature with the ability to think outside the box and articulate ‘big ideas’ If you've got what we're looking for, we want to hear from you! Please note only candidates with relevant experience will be contacted for this position.