Client Services Manager

South West London
From £26,000 to £30,000 per annum
15 Feb 2017
15 Mar 2017
Contract Type
Full Time
Our client is a marketing communications agency, trading since 1999, with a specialist approach – Marketing for sales and they're looking for a Client Services Manager to join their team in Putney!

The purpose of this position is to manage the day-to-day client relationships with a number of clients.

Key responsibilities include:

  • To be the first point of contact for clients.
  • To manage project estimates, budgets, draft and enforce delivery schedules and produce support documentation.
  • Ensure the profitable development and growth of client business.
  • Ability to work across a number of platforms including Print, Digital, Online, Social and Video
  • To uphold and develop existing client relationships and cement new relationships where possible
  • To be the first point of contact for clients and ensuring their needs are catered for
  • Identifying new project opportunities with clients
  • Advise clients of creative and technical processes
  • Source quotes and samples from suppliers
  • Creating cost estimates and project timelines
  • Monthly invoicing and job bag management
  • Ensuring projects are delivered to budget, deadline and brief
  • Ability to confidently brief copywriters, digital programmers, designers, printers, journalists and other third party suppliers
  • To provide ‘second pair of eyes’ for proofing purposes and ensure that all own projects are counter proofed by another member of the team, prior to supply to client/printer
  • To ensure that the Managing Director / Creative Director is informed about all important project milestones
  • To work with other team members to ensure optimal distribution of workloads
  • To manage own projects with a high degree of professionalism, keeping accurate records, status sheets and report to the Managing Director / Creative Director regularly on status
  • Manage a Junior Client Service Executive
  • Other Duties:

  • To answer phones when required
  • To support fellow company employees
  • To draft contact/status reports as necessary and any other support documentation
  • To provide additional resource for research tasks and any other one-off tasks
  • Product and Market knowledge required:

  • An understanding and appreciation of how the channel marketing model works for IT companies
  • In general IT – hardware and software marketing experience
  • Social media as a lead generation and engagement environment
  • Must have minimum 3 years experience working agency side
  • Must have channel marketing experience
  • Academic qualifications required:

  • Degree level: 2:1+ ideally in business / marketing
  • Skills / Knowledge required:

  • Print, Digital, Online, Social and Video
  • Word, PowerPoint, Excel
  • Web principles
  • Channel marketing
  • Sales processes
  • Social media engagement
  • Personality traits:

  • Focused with a ‘can do’ attitude
  • Enthusiastic, passionate, reliable and trustworthy
  • Self-motivated and challenge driven
  • Team player
  • Generally be a positive influence in the company
  • Have great attention to detail
  • Be highly organised and take a logical approach to all tasks and projects 
  • Ability to multitask and manage conflicting projects
  • To ensure a good record of attendance and timekeeping
  • Creative and strategic in nature with the ability to think outside the box and articulate ‘big ideas’ 
  • If you've got what we're looking for, we want to hear from you! 

    Please note, only candidates with relevant experience will be contacted for this position