Service Transition Manager - Retail

Recruiter
Spring Tech
Location
City
Salary
£55000 - £60000 per annum + bonus and benefits
Posted
15 Feb 2017
Closes
15 Mar 2017
Contract Type
Permanent
Hours
Full Time
SERVICE TRANSITION MANAGER - RETAIL - ITIL - CENTRAL LONDON - PERMANENT - £55,000 - £60,000 PER ANNUM PLUS BONUS AND BENEFITS

The Company
A leading Multi-Channel Retailer, based in Central London, is seeking an enthusiastic and passionate Service Transition Manager with Retail and ITIL experience. You will join the organisation who are in the midst of a large transformation programme.

The Role
The Service Transition Manager is responsible for ensuring the successful transition of services from project phase to normal operational support, as well as continuously reviewing and improving the existing Service Transition Framework
They will define and drive to completion all aspects of a solution related to Service Transition, liaising with all required Project Teams, Suppliers and Internal Teams.

Responsibilities
*You will be responsible for the creation, implementation and maintenance of a new Service Transition team within the DevOps teams
*You will drives a standard approach for new/amended application or infrastructure to move from project phase to acceptance by the Service Support Team
*You will continuously review and improve the existing Service Transition Framework that encompasses all the requirements for a service handover and ensure embedded within the IT department and project framework
*You will liaises with the relevant teams for operational standards i.e. Release Management, Service Support and Infrastructure; and delivers in line with expectation and to a standard approach
*You will develop and maintain key business relationships through project work
*You will work with internal support teams and Project Managers to ensure SLA adherence following project implementation or changes are highlighted and agreed
*You will create and agree a transition approach for care and maintenance activities in line with development and support teams
*You will ensure project teams include Service Delivery team members to own the delivery of Service Transition for individual projects

Experience Required
*Ability to demonstrate Service Transition experience across a number of IT projects
*Good understanding and experience of Operational and Project Management principles
*Process and Procedure experience (development and implementation)
*Experience of fast paced delivery environments with competing priorities
*Vendor Management is preferable
*Previous retail e-commerce experience is preferable
*Strong process knowledge of Software Development Lifecycles
*ITIL certified or training

Benefits for this position include:-
Bonus of up to 25%
27 days annual leave
BUPA healthcare
Life Assurance x 3
Pension of 6-8%
35% discount

If you are interested in this position, please apply now for immediate consideration.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.