Partner Account Manager

SilverDoor and Citybase Apartments
£27,000 per annum
15 Feb 2017
15 Mar 2017
Contract Type
Full Time
A little bit about us…

SilverDoor and Citybase Apartments are the world’s leading serviced apartment agents, with a global collection of 170,000 apartments in 86 countries.

Following their merger in May 2016, the two brands operate collaboratively from offices in London, Lancaster and Singapore.

We take a personal approach to everything we do, and that’s what sets us apart. Our collection of serviced apartments is carefully cultivated from relationships with over 900 operators around the world.

We were recognised by the Business Travel Awards as the Best Serviced Apartment Provider in 2015 and 2016 and have also been named in the Sunday Times 100 Best Small Companies to Work for.

Your role at SilverDoor and Citybase Apartments

As the Partner Account Manager, you’ll take ownership of maintaining existing and new relationships with property partners.

You’ll also develop brand new relationships with the overall aim of having the biggest networks and best relationships in sector.

Supported by a Head of Supply Management you’ll work closely with maintaining excellent lines of communication with all other departments, while attending and representing the company at all relevant networking opportunities.

Task’s Include:

Negotiating the best possible terms & conditions, cancellation terms, credit terms and commission levelHaving a strong client focus and putting client safety & security at the top of the agendaMaintaining a high standard of communication with international property partners and answering queries within 24 hoursInspecting properties in line with the SilverDoor Verified programmeSecuring rates, ensuring that rate parity is being maintained and loading them in the CMSSecuring all necessary property content and forwarding to data team for loadingRegularly reviewing account performance with the Head of Supply ManagementRegularly meeting assigned accounts and reviewing business opportunities, particularly around additional SilverDoor incomeJoining client team on pitches/presentations if appropriateHaving a strong awareness of business activities that are commercially advantageous and focusing efforts accordinglyCompiling property statsIdeally you’ll have:

Experience in business developmentExperience In account managementSubstantial knowledge of working closely with financeStrong communication skillsConfident meeting clients face-to-faceGood numeracy skillsAn additional language would be beneficial but not essential