ICT Engineer

Support Services Group
London Borough of Hillingdon
15 Feb 2017
15 Mar 2017
Contract Type
Full Time
1st and 2nd Line support Engineer Hillingdon and Kingston23K plus vehicle and fuel cardEssential
  • Excellent Customer Service Skills
  • Very good organisational skills
  • Good administrative skills
  • Very good and clear communication: verbal and written.
  • Good English
  • Excellent aptitude to learning new things, especially regarding the use of technology.
  • Excellent problem solving skills
  • Able to work as part of a team as well as being self motivated and work on their own initiative.
  • Provide 1st and 2nd line ICT support for customers and colleagues.
  • Keep good witten documentation regarding Customer’s and Internal information
  • Keep abreast of new technologies
  • Assist the Sales team in the techincal aspects of writing quotes.
  • Helpdesk administration
  • Administration of Warranties and Returns
  • Liaison with 3rd parties to resolve ICT issues
  • Extenstive Experience providing 1st line and some 2nd line ICT support.
  • Troubleshooting hardware and software problems.
  • Active Directory
  • Good Experience in support Virtual Server and Desktop Environments.
  • Good Experience working in an educational environment.
  • Good Experience Supporting Educational hardware and software inc. IWB’s, Visulisers, Tablets, Netbooks, VLE’s etc.
  • Experience in script writing to help manage systems
  • Experience of managing small projects would be good.
  • Experience of RM systems would be good
Full driving License