Holiday Home Sales Advisor

Recruiter
Parkdean Resorts
Location
Portsmouth
Salary
18500.0000
Posted
15 Feb 2017
Closes
15 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Purpose Of Role:

To meet and exceed the targets and financial performance requirements of caravan sales department

Responsible To:

Holiday Home Sales Manager

Key Responsibilities:

Customer Service

  • To greet & communicate with customers in a professional and courteous manner.
  • To promote the company and the Park at all times with a positive approach.
  • Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.
  • To ensure that you complete the company customer service programme "How loud is your Happy?" and aim to exceed the expectation of the customers.

Health & Safety

  • The Company operates a Food Safety Policy together with a Health & Safety Policy. These are legal requirements to ensure the Health, Safety and Welfare of all employees, customers and guests and visitors whilst on company premises.
  • To ensure that you complete the company Health & Safety training programme, "Your Safety Matters" and follow guidelines as set.
  • To work in a safe manner, with due diligence towards yourself, colleagues, customers and general public at all times.
  • You must report accidents, incidents and hazards regarding Health & Safety to your Manager immediately.
  • To ensure that fire regulations are adhered to at all times and assist with evacuation procedures, if and when required.

Administration

  • It is your responsibility that your team's timesheet are completed, signed and submitted by the required dates given to you.
  • To ensure that Holiday requests are passed to your line manager for approval, at least 14 days prior to the required dates.
  • You must adhere to the Parkdean Resorts administrative and cash handling procedures, as instructed by your line manager or administration manager, if applicable.

Teamwork

  • To communicate with other members of your team, both internally and externally in a professional and courteous manner.
  • To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
  • You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.

Role Specific

  • Selling of caravan holiday homes and lodges to both new and existing customers
  • Liaising with owners in order to solve problems in a timely and effective way ensuring that all issues are logged, monitored and resolved to the owners satisfaction.
  • Follow instructions for processes for telephoning, brochure mail-out, email contact, call-back and follow up for new enquiries. Updating of the CRM system for lead-bank.
  • Adhering to sales process for presenting the full and clear facts to customers, presenting site fees and associated costs clearly and ensuring the customer is fully informed to make a decision.
  • Selling of finance packages to customers and ensuring paperwork is understood by customer and completed correctly.
  • Advising customers of the insurance package within the FSA guidelines
  • Cash handling adhering to company procedures.
  • To ensure that the sales / profit contribution are as per budget and individual plan are met.
  • This can be also be measured in appointment generation.
  • To demonstrate and fulfil effective handover of sold units to customers, whilst ensuring