Competitive Salary & Benefits
About the role
As a member of the Consultancy team, you will be one of the primary points of contact between Capita and our customers. You will be required to attend customer sites all over the UK in order to deliver high quality, tailored, training and consultancy services on the best practice use of our Benefits software. You should be technically-minded and able to undertake all manner of consultancy services including completing management returns, data cleansing and extracting data for FoI purposes.
Capita Software Services is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 75,000 staff across the UK, Europe, South Africa and India.
What you will do:
To deliver training courses on all aspects of Capita's Benefits applications to both new and existing customers
To undertake data checking and on-site consultancy in respect of customers converting to our software
To update and maintain customer-facing training documentation
To develop an understanding of SQL and its use in data checking
To develop an understanding of interface requirements and specifications
To undertake detailed investigations of customer reported issues, providing workarounds where applicable
Your experience will include:
Knowledge of Benefits legislation
Experience of Capita's Benefits application
Excellent communication and customer service skills
Excellent organisational skills
Excellent Problem Solving Skills
Has a Can-do attitude
Experience of SQL and Microsoft Office suite
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.