HR Shared Services Manager - Essex

£60000 - £70000 per annum
27 Feb 2013
27 Mar 2013
Ciara Clarke
HR & Training
Contract Type
Full Time

HR Shared Services Manager - Essex

My client, a highly regarded Professional Services firm is seeking a HR Shared Services Manager to join the organization and manage the delivery of a first class HR Administrative support service across the business to all HR disciplines.

Reporting to the Global Head of HR Shared Services and managing a team of 10-15 FTE's, key responsibilities will include:

  • Managing the delivery of HR transactional activity
  • Enhancing performance through continuous improvement and delivering processes that are simplified and fit-for-purpose.
  • Assess, plan, budget and manage resources.
  • Provide coaching and guidance to improve staff performance and capabilities and to create an environment that promotes customer service, teamwork and accountability.
  • Monitor service levels and customer requests and resolve customer problems.
  • Taking ownership to ensure that set service level targets and quality control targets are achieved.

The role requires a problem solver with a very strong customer services ethic, excellent quality standards and solid knowledge of HR Operational activities. Commercial acumen, strong leadership and excellent interpersonal skills are also essential. Previous experience of managing within a shared service / HR customer service environment is also essential.

This is a great opportunity to join a highly regarded organisation with a real commitment to excellence and the development of talent in a superb working environment.

To find out more about Huxley Associates, please visit our website.