Customer Technical Trainer - Managed Print Services

Recruiter
Woodrow Mercer Associates
Location
Birmingham
Salary
28000.0000
Posted
15 Feb 2017
Closes
15 Mar 2017
Contract Type
Permanent
Hours
Full Time

Recruiting for one of my key clients a Customer Training Executive within the document management solutions industry. This role is classed as a National position, however, you will be based from the Birmingham offices, considering candidates the Midlands area.

KEY ACCOUNTIBLITIES

  • Provide client support for end users on a face to face basis and also remotely on all equipment and software solutions provided.
  • Design, produce & maintain all training materials (wall guides, internet and intranet content, user guides to a high standard
  • Create and design training schedules for hardware and software installs, large or small
  • Produce training packs containing: training proposals, communications timeline, wall and user guides and posters as per client requests
  • Ensure the standard of training provision provided is in accordance with Company expectations
  • Communicate with customers to a high professional standard to organise training sessions, date, time and site requirements, diary planning
  • Ensure all relevant training materials are present for the client when requested
  • Plan 3rd party involvement with manufacturers i.e. Sharp, Ricoh to assist with training requests on projects and installations where required, ensuring they have all the relevant information
  • Respond to training requests from external clients and internal teams
  • Ensure end user technology and working practices are transitioned with ease at all installations
  • Be proactive in looking for new and innovative ways of delivery training solutions for our customers
  • Complete and maintain training records and prepare reports for submission as necessary
  • Be proactive in identifying potential enhancements or improved working practices both for customers and internally
  • Ensure all training needs are delivered in a timely and cost effective way, securing value for money
  • Proactively seek opportunities to provide customer training
  • Ensuring product knowledge is kept up to date by attending regular training sessions with our key manufactures and solutions portfolio
  • To have extensive knowledge of Ricoh, Sharp, Canon and Kyocera products. As well as PCounter, Papercut, Uniflow, Equitrac, Sharpdesk, Ecopy and Callisto print solutions