Help Desk Administrator - Bristol

Recruiter
Nanotek Ltd
Location
Bristol
Salary
16500.0000
Posted
15 Feb 2017
Closes
15 Mar 2017
Contract Type
Permanent
Hours
Full Time

Help Desk Administrator - Bristol.

Job Role:

* Provide administrative services to internal teams:

* Management Reports from Help Desk activities

* Call Logging

* Maintain high quality data

* Purchasing

* Customer Liaison

* Register sales orders

Key Performance Indicators

* Minimize customers complaints and maximise customer satisfaction

* Minimize Help Desk backlog

* Identify repeating issues

* Accurate recording of time allocation

* Timely production of accurate and reliable management reports