Client Services Manager

Recruiter
Alex James Digital
Location
Manchester
Salary
35000.0000
Posted
15 Feb 2017
Closes
15 Mar 2017
Contract Type
Permanent
Hours
Full Time

Our client are a fast growing digital business.

They are now looking for an experienced account manager who can help to deliver first class client services across their portfolio of partners.

As they are a performance-based agency, it is crucial that the individual is not only experienced across sales and marketing but also has a keen grasp of the analytics behind the key metrics that they use to monitor and measure success.

In order to drive the business forward they are focused on new business development, diversification and organic growth and this role will play a key part in the latter.

The role requires a blend of relationship management, planning skills, project management capability and the ability to get behind the numbers and report on ROI.

Areas of Responsibility

  • Managing communications with existing clients and marketing partners.

  • Overseeing marketing campaigns that deliver agreed KPIs

  • Helping to develop strategic plans for each key client

  • Generating and updating regular contact and status reports

  • Forecasting and reporting sales activity

  • Reporting analysis and providing commercial recommendations

  • Acting as point of contact for partner queries

  • Project-managing technical and design requirements

  • Business development with new & existing clients and partners

  • Representing the business off-site at face to face meetings and trade events

  • Applying prospecting and new client focus as and when required.

  • Appreciation of external stakeholder management and ability to work with various internal functions..

Skills Required

  • An entrepreneurial outlook with an enquiring and inquisitive nature

  • Comfortable with change, evolving requirements and a fluid working environment

  • Excellent communication skills, confidence in communicating face to face, by telephone and in writing

  • Basic understanding of online advertising and marketing, including: affiliate, email, search, display

  • Experience of operating within tight deadlines delivering results to plan and multi tasking

  • Creative flair, idea generation and the ability to think outside of the box when required

  • Confident in working with numbers and using MS Excel

  • Good analytical skills & attention to detail

  • A self-starter, ultimately requiring hands-off management

Other Details

  • Likely to have worked in an appropriate client facing role for at least two years.

  • Location: central Manchester with travel to client sites nationally

  • Reporting to: COO

Excellent package