Accountant - Fund Experience - Global Company - London
My client is a leading fund administration company looking to recruit an experinced Senior Accountant to their head office in central London.
To ensure that your team services your clients as effectively as possible by making sure that staff are adequately trained and understand their roles and responsibilities. Provide support to your team to ensure deliverables are met and clients are happy with the service provided.
Be a point of escalation for clients and staff within your team. Responsible for motivating your team and helping to plan career paths for team members.
To continually look for ways to improve the team’s processes and support initiatives to help move the department forwards.
Responsible for overseeing the smooth running of relationship with designated clients.
Ensuring that work is appropriately allocated across the team both to meet client deadlines and provide development opportunities for individuals within the team.
Ensuring that the team receives constructive support and are trained adequately to carry out their role effectively
Assist and resolve technical and operational issues raised by the team
Perform first or second reviews of designated client accounts and for other teams as required
Actively identify ways of improving the efficiency and minimising the risk
To be a role model to all Client Service staff Tasks / Duties Client Delivery
Responsible for ensuring the team provides a quality service to all clients which will include one large or technically complex client.
Ensure that second reviews are completed on files and where necessary first reviews (although Client Services Accountants are expected to do the majority of first reviews)
Ensure all reviews are completed to acceptable standards
To be the first point of escalation for client queries and to ensure these are effectively managed through to resolution.
To be the escalation point of contact for less complex clients
Ensure direct reports are managing work and resources to hit deadlines as per quarter end timetables
Perform second review of KPIs to ensure they are developed, implemented and reported quarterly in accordance with SLAs
Have oversight of the audit process and tax reporting process, ensuring that both are completed smoothly for designated clients
Ensure Accountants are maintaining regular contact with clients through weekly phone calls and weekly emails detailing upcoming deliverables
Management of Team
Responsible for managing 1-2 Accountants with an overall team size of 4-7 staff
To be the first point of escalation for all technical queries raised by team Assistant Accountants and Accounts
Developing Assistant Accounts’ technical skills to ensure they have a clear understanding of all technical aspects of their clients
Ensure Accountants are training their staff in all technical and operational client areas
Reviewing team’s work allocation for areas of spare capacity
Develop Accountants’ ability to evaluate their team for areas of improvement (productivity and risk control) and spare capacity
Proactively identifying areas of departmental improvement and escalating to line manager suggesting appropriate courses of action
Team holiday approval (in consultation with Team Leader where applicable)
Prepare monthly report detailing progress of team for board report
Conduct all Return To Work interviews for direct reports on their first day back from illness
Conduct appraisals, agree Personal Development Plans and set objectives of direct reports in agreed timescales. To ensure this is also met for all team members
Actively participate in the succession planning process with Team Leader or Associate Director
Agree personal development plan with line manager including dates of review and act upon accordingly
Review operational processes for areas of improvement and inefficiency.
Escalating such areas and suggesting remedial measures
Ensuring all checklists and procedures are followed at all times
Ensuring client checklists are appropriately tailored for client specific risks
Report any breaches, complaints or errors to Line Manager and Compliance officer promptly.
Ensure compliance report is updated on a timely basis
Ensure action points from Internal Audit and error reports are cleared
2 years post qualified Accountant or qualified by experience
Strong knowledge of Private Equity Industry and Fund Administration Sector
Strong Excel skills including understanding best practices in reviewing financial models
Experience of providing services to multiple clients and managing client relationships
Excellent organisational, prioritisation and interpersonal skills
Experience of managing trainee accountants
Experience in developing individuals up to the standard required of a Client Services Accountant
Good communication skills with Senior Management and other internal departments
Can do attitude, ability to cope with tight deadlines and working under pressure