Applications Administrator

Location
Loughton
Salary
£16000 - £17000 per annum
Posted
15 Feb 2017
Closes
15 Mar 2017
Ref
00064748
Contact
Recruitment Genius Ltd
Function
Finance
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Applications Administrator
Location:Loughton, Essex
Salary: £16,000p.a. plus benefits
Hours: Full Time, 37.5 hours per week (5 days out of 7)
Contract Type: Permanent

This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won 'Best Short Term Loan Provider' and 'Customer Service Champion' in the 2016 Consumer Credit Awards by Smart Money People.

The key responsibilities of an Applications Administrator are:
- Offering a friendly and helpful point of contact and ensuring all their customers are treated fairly
- Listening to customer requirements to ensure the best outcome is achieved
- To work as part of a team to accomplish department related results
- Achieving daily and monthly individual targets
- To be responsible for the manual processing of first time customer applications. The process includes confirming the customer's personal details and carrying out affordability assessments ensuring all the information provided is correct.
- Follow the company's responsible lending policy and ensure a responsible lending decision is made
- Respond to both email and telephone communication from customers

You are required to have:
- GCSE grade C or above in English and Maths, or equivalent qualification
- be familiar with the financial services marketplace or regulated environment
- have a personable approach with a confident telephone manner - experience in telephone work is desirable
- Strong written and verbal communication
- Good listening skills
- Accurate attention to detail
- Ability to manage own work load and meet strict deadlines
- Work as an effective team member - be co-operative, support others
- Excellent customer service - ability to provide solutions
- Strong interpersonal skills, good negotiation skills
- A knowledge of computers and office software
- Excellent administrative skills

To apply, please send your CV.

All applicants should have a valid EU work permit to be considered.

Please note that this role requires a DBS check.

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