Technical Account Manager - £35K - London

Inspiring Search
£35,000 per annum
14 Feb 2017
14 Mar 2017
Contract Type
Full Time
What does the company do?

Our client believes in high quality, scalable and beautiful software. Great software is an essential part of great media experiences and great media businesses. 

This platform enables publishers to build a scalable branded content business that leverages existing infrastructure, tools, workflows, and processes. The world's largest publishers choose this platform to power their native ads and branded content programmes. Their customers include AOL, Conde Nast, News UK, The Huffington Post, The Economist, Food Network, Evening Standard, the Independent and The Telegraph.

An agile, engineering led company. They house a fun, dynamic, and innovative team who have gained a well-deserved reputation for shipping products, features, and updates on time and beyond expectation.

Key responsibilities of the role;

The Technical Account Manager role sits at the intersection of business and technology. It requires an even mix of account management and front-end development skills.

You will be working directly with technical counterparts, managing expectations, executing on projects, providing excellent service and building strong relationships.

You will also be developing, testing and troubleshooting solutions for the clients that would require experience with web development and design using HTML/CSS and integrating 3rd party solutions using Javascript. A deep understanding of how websites work and knowledge of common web development tools such as Chrome Web Inspector are key benefits for this role.

Day-to-day activities will include;

  • Serve as the primary technical contact for our customers, and ensure the satisfactory resolution of all support requests by interfacing with Product and Engineering teams.
  • Project Manage the implementation process, from kickoff through launch. Scope, plan and manage progress against the plan - set up weekly meetings, and manage deliverables/milestones, escalate risks and issues, propose solutions.
  • Train Customers on all technical and non-technical aspects of Polar’s platforms and products.
  • Design and develop ad solutions for top-tier media websites using HTML/CSS and Javascript. Test and troubleshoot implementations using common front-end web development tools.
  • Manage multiple integration projects concurrently providing excellent service and building a strong long-term partnership with clients.
  • May require frequent travel between New York, Toronto and other North American cities to meet and interact with customers.

  • The ideal candidate’s personality and qualifications;

  • A Bachelor’s degree and at least 2-3 years of work experience preferably in a technical and/or customer facing role.
  • High level of comfort with training and supporting clients on a technology platform. Experience with configuring and implementing software applications.
  • Basic knowledge or prior experience of web development and troubleshooting with HTML, CSS and JavaScript is required.
  • Experience and aptitude for web and advertising related technologies and SaaS platforms is a plus.
  • Project management skills: specifically, being able to lay out deliverables and follow-through on hitting them.
  • Understanding of the online advertising industry, preferably from the perspective of a publisher, SSP, or other publisher tech provider.