Product Support Manager

Ransomes Jacobsen Ltd
£30,000 per annum
14 Feb 2017
14 Mar 2017
Contract Type
Full Time
Product Support Manager

Location: Ipswich, IP3 9TT

Salary: £30,000 per annum, plus Company Car, 25 days annual leave plus bank holidays, pension scheme

The main purpose of this role is to provide information and training to the network of Iseki and Jacobsen Dealers/Distributors, and to monitor the service facility to enable the product to be properly and effectively supported.

The roles and responsibilities include, but are not limited to:

    Maintaining an in depth knowledge of the Iseki range of ride on mowers and Tractors within your area, and having an appreciation of the remaining turf and vehicle product line offered through the businessTo handle dealer/distributor and customer complaints, and where appropriate implement a solution that will resolve the problemTo provide accurate and detailed information to Engineering, Manufacturing and Quality departments as well as communicating with our third party product suppliers on product field issues that require action to resolve a quality issueWorking with dealers/distributors within your area to ensure the business and our customers' expectations are being met for after sales support. Assist dealers with understanding and utilising all business procedures and processes, and to help with the introduction of new dealers/distributors when required to support the complete product range. Carry out regular dealer surveys to identify current dealer standards and to identify actions for improvementsConducting Service Training courses for Dealers, Distributors and CustomersAs well as being the main dealer/distributor contact for Service matters, be aware of the market for the complete business with respect to dealer/distributor Parts, Training and Warranty issues within your areaWorking in tandem with the Regional Sales Manager for the area you are involved in

Qualifications and Experience

    HND/HNC level, Mechanical Engineering Apprenticeship, or equivalentMinimum of 3 years related industry experienceGood product knowledge, particularly of tractorsIT literateGood commercial, inter-personal and telephone skillsFull driving licenceWillingness to travel
Candidates need to apply online by clicking the 'Apply' button, attaching a CV and Cover Letter to their application.