Professional Services Manager

Owen Daniels Consultancy
Up to £55,000 per annum
14 Feb 2017
14 Mar 2017
Contract Type
Full Time


·The primary responsibilities of this role are to manage the Professional Services Engineers / Consultants for the area of responsibility assigned, and to provide enterprise solution application implementation services and support during the design, build, test and training phases of projects based on the company’s innovative software platform.

·This is a customer facing role that requires a thorough understanding of the company’s platform and the infrastructures that it will interact with, along with a detailed understanding of the sub system edge devices used by our customers.

·Successful project delivery and positive customer satisfaction is crucial to our expansion strategy, therefore excellent written and verbal communication skills along with strong analytical and problem solving expertise are pre-requisites for this role. The ability to operate to tight deadlines and effectively engage with both end-user and reseller customers is crucial, as is experience of deploying an enterprise based software solution.

Professional Services Manager


·Delivery of IPSecurityCenter solution in line with Project Management Office (PMO) process

·Participate in FAT, SAT and user driven UAT testing

·Coordinate with internal and external customers as necessary

·Ensure daily updates are received from consultants on activities carried out and that these are recorded appropriately

·Ensure project documentation is created, maintained and accurate

·Participation in financial reporting cycle to provide commentary where necessary

·Ensure consultant time is properly forecasted and targeted towards achieving operational and financial milestones

·Define, maintain and develop delivery process and best-practice

·Document deployment challenges, feature suggestions and bug reports

·Define and drive QA through the Professional Services team

·Maintain your own knowledge and the knowledge of your team on technical aspects

·Act as interface and SME to other business units

·Planning of the project deliverables including task lists (work packages), time estimates and resource allocation

·Provide PMO with technical support and support PMO process

·Technical and general oversight of all projects

·Produce solution designs for projects

·Produce and delegate documentation activities

·Provide assistance and cover to support organisation

·Perform customer training


·Ensuring reporting is maintained (self and reports)

·Provide reporting to Project Managers to maintain task status and issues

·Participate in peer group discussions

·Responsibility for ensuring revenue is booked (self and reports)

·Monitor and analyse consultant weekly time bookings and maintain compliance

·Ensure minimum monthly billing targets are achieved

Professional Services Manager


·Mentor and inspire a high performing team of service delivery consultants

·Identify training requirements for reports

·Provide education and insights to reports to ensure common understanding of customers and projects

·Pass down corporate guidance, updates and announcement to reports

·Planning and forecasting of report’s time

·Planning and tracking resource utilisation against capacity

Key Qualifications, Skills, and Experience


·2:1 or higher Bachelor’s degree in Computer Science or software related degree or equivalent experience

·Strong knowledge of database architectures and methodologies; ideally Microsoft SQL Server and the ability to manipulate data effectively and efficiently using SQL OO Concepts and rationale

·Experience with an OO development language (.Net, Java, C++, C #)

·Knowledge of the latest Windows Server and Desktop versions

·Proven track record and experience of networking principles and the IP protocol

·Proven track record of installing and implementing a high-level application suite like Document Management, Fleet Management, EPOS or ERP

·Demonstrable experience of configuring PCs, servers and troubleshooting the Windows Server and Desktop Operating Systems

·Excellent knowledge of VM Environments and Microsoft Clustering