Billing Team Leader / Manager (Legal Sector)

Nixon & Caunce Associates
From £35,000 to £35,000 per annum
14 Feb 2017
14 Mar 2017
Contract Type
Full Time
Billing Team Leader / Manchester City Centre / Legal Sector / Permanent Role / Salary £35,000 + Benefits / Fantastic Opportunity

Nixon Caunce Associates are currently working with a prestige law firm in Manchester to recruit a Billings Team Leader / Manager. In this role you will be responsible for working closely with fee earners, partners and other billing stakeholders. You will be responsible for leading process improvement and change initiatives within the billing team and across the firm. Reporting directly into the Revenue Manager you will be tasked with the following duties


  • Oversee the day-to-day and monthly billing activities as well as actively participating in the long-term objectives of the Insurance Billing Team
  • Identify and lead process improvement initiatives for the Insurance division.
  • First line of contact for billing issues and queries within the Insurance division.
  • Motivate and drive the team to deliver against operational targets, business requirements and SLA’s.
  • Co-ordinate the billing workflow, managing a team of billing clerks to ensure that the bills are processed in a timely and accurate manner, monitoring workload accordingly.
  • Manage the outstanding pro-forma list to ensure that all are current, billable and converted to actual invoices
  • Ensure training requirements of the team are assessed, documented and implemented. Hold regular team meeting and 121 sessions, track performance against agreed targets and objectives
  • Ensure the team are consistently billing in line with agreed client SLA’s
  • Act as the custodian of WIP for the Insurance division working closely with the Senior Revenue Controller to interrogate WIP on a monthly basis.
  • Drive standardisation across the billing team and Practice Groups in relation to time, WIP and billing processes.
  • Ownership of billing policies, process maps and procedures, ensuring everyone is trained to the highest standard and best practice is adopted throughout the team.
  • Responsibility of write off requests in line with the firm’s policies and authorisation levels-
  • Work closely with the dispute resolution team to implement corrective actions for root causes of billing queries impacting cash collection.
  • Regular audit on billing processes to identify areas for corrective action
  • Responsible for ensuring our Practice Groups are made aware of policy changes
  • To assist in any organisational change processes, when required, champion change and have the ability to identify system and process improvements
  • Work collaboratively with other teams across Finance and the Firm
  • Undertaking any others duties that are deemed necessary to support the Compliance team and the business as and when required
  • Following all the Firm’s policies and procedures
  • Ensuring confidentiality is maintained at all times
  • Experience Required:

  • A proven track record of leading a large team in a busy, fast paced environment.
  • A history of process improvement and change management
  • Ideally experienced leader from billing background (Law firm preferable but not essential)
  • Proven track record of delivering against business KPI’s and targets
  • Proactive & organised self-starter with positive can do attitude
  • Experience in stakeholder management and driving business solutions through influence and collaboration Strong analytical skills and ability to interpret data
  • Attention to detail and deliver high quality work
  • Ability to implement strategic initiatives across billing teams
  • Excellent verbal and written communication and customer focused approach
  • Proficient in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook
  • In return you will be rewarded with a fantastic opportunity to utilise your experience within a market leading organisation. You will also be rewarded with a fantastic salary and benefits package with excellent working conditions. Please send your CV to Wayne Caunce at Nixon Caunce Associates or call 07879-626-501 / 0161-711-0816